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Under attack?

Under attack?

Something's wrong.
Let's get it under control.

If your site is down, hacked, flooded with traffic or behaving strangely, tell us what you're seeing. You'll get a case number immediately and the report goes straight to our incident inbox.

Report an incidentHow it works

Tell us what happened

Answer what you can. If you don't know something, say so: a partial report now is more useful than a complete one later.

Following up?

Only if you've already reported this incident.

We'll add this report to that incident instead of opening a new one.

Who you are

Only if you'd like a call back.

What's affected

What is affected? (required)

A domain, subdomain, application URL or IP address. You don't need to know the IP.

What's happening

What are you seeing? (required)

Choose everything that applies. You don't need to know what kind of attack it is.

Timing and current state

When did this start? (required)

In your local time.

Is the affected service currently online? (required)
Could personal or payment data be affected? (optional)

Customer accounts, orders, form submissions or payment details.

Did anything change shortly before the incident? (optional)

Attachments

PNG, JPG, LOG or TXT. Up to 5 files, 5 MB each, 10 MB in total. Attachments are sent only to our incident inbox.

Never send passwords, API keys, private keys or other credentials through this form. If we need access, we'll arrange it with you safely.

Information submitted through this form is used to investigate and manage the reported incident. See our Privacy Policy.

Can't use the form? underattack@brova.cloud

How we respond to an active attack

  1. Get us in the loop

    Send the report below. You get a case number straight away, and our team receives the details with a priority set from what you told us.

  2. Contain the attack

    We review the case, confirm the priority and take the first containment steps that fit the situation: blocking traffic at the edge, isolating a site, or taking a compromised component offline.

  3. Stabilize & investigate

    Once things are under control we restore service, look for the cause and tell you what we found and what we changed. Everything is recorded on your case.

The priority on your case reflects the information in your report and may change after our review. It is not a response-time commitment. Response targets are in our Support & Incident Policy.